Frequently Asked Questions
Everything you need to know about shopping at The Pokécave.
How do I know what size to order?
We provide a detailed size guide on every product page. Since our apparel ranges from street-wear fits to athletic cuts, we recommend measuring a similar garment you own and comparing it to our charts.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed clothing items with original tags attached. Please note that limited edition drop items may only be eligible for store credit.
How long will it take for my order to ship?
Standard processing takes 2-4 business days. Once shipped, domestic orders typically arrive within 3-7 business days, while international shipping may take 10-21 days depending on your location.
Are your designs officially licensed?
The Pokécave prides itself on curating a mix of officially licensed merchandise and exclusive, high-quality artist collaborations that you won't find anywhere else.
How should I care for my Pokécave garments?
To preserve the quality of the prints and fabric, we recommend machine washing cold, inside out, and hanging to dry. Avoid ironing directly on any graphic elements.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific region.